Problem: The subway has audio announcements about delays, medical emergencies, train traffic, etc. There are around 208,000 people in New York City who are deaf or hard of hearing.However, the deaf community is excluded from accessibility on the transit service.
Solution: Creating a notification for deaf/ loss of hearing people to know about updates with myMTA app.
From my research, I found a article that discusses accessibility issues
While riding the subway is when train operators announce
delays or emergency situations.
“When I’m riding the train and it stops, I can feel them speaking, like I feel the vibration, but I’m clueless as to why we stopped,” Martinez said through an interpreter. “We could be sitting there for quite a long time. And so I have to text a hearing person next to me and say, ‘what did they say?’ And then they’ll tell me.”- Dennis Martinez, who is deaf and works at the Harlem Independent Living Center
Newer trains provide this feature with regular service announcements, but not with emergency announcements and these aren’t available on older trains.
“If the conductor is making an announcement on the train, there should
be a way that people with hearing impairment can read it.”- Martinez
More MTA staff who are trained in basic sign language who can communicate
this information to deaf individuals.
While riding the subway is when train operators announce
delays or emergency situations.
“When I’m riding the train and it stops, I can feel them speaking, like I feel the vibration, but I’m clueless as to why we stopped,” Martinez said through an interpreter. “We could be sitting there for quite a long time. And so I have to text a hearing person next to me and say, ‘what did they say?’ And then they’ll tell me.”- Dennis Martinez, who is deaf and works at the Harlem Independent Living Center
Newer trains provide this feature with regular service announcements, but not with emergency announcements and these aren’t available on older trains.
“If the conductor is making an announcement on the train, there should
be a way that people with hearing impairment can read it.”- Martinez
More MTA staff who are trained in basic sign language who can communicate
this information to deaf individuals.
Try the app down below
Roles:
Art Direction
Designer
Motion Designer
Copywriter
UX/UI Designer
Tools:
Figma
Adobe Photoshop
Adobe Illustrator
Adobe After Effects
